But they’ve been pretty disappointing recently. My current issue is trying to figure out how to cancel subscriptions, and being unable to get into contact with anyone from Roku Anyone at all, is impossible. If I go to the site of what I’m subscribing to, it says I need to do it through Roku. When I go to Roku’s website, it says I need to do it through the Roku. I don’t see the option anywhere on the ruku, it’s not on the faq, their online “help” system is worthless and just puts me through circles. And their customer service line that they hide the number to (bet you can’t find it on their website) just saying to go online for help. Which isn’t helpful at all. So I’m about to just call my credit card company and file a fraud claim, I don’t know how else to get the payments to stop. Another annoying issue from about a year ago. I bought the top model of Roku since my old rule stopped being serviced. The most expensive, fastest model. Within 2 months it’s telling me I need to buy a memory card since the Roku is full, and until I do, it uninstalls apps to make room for the ones I use. All I use is 5 streaming channels. That’s literally the only apps downloaded on it besides what comes in it, which shouldn’t be a lotl. If I’m buying the most expensive, top end model of a product, I shouldn’t have to buy additional add ones to make it functional. I feel like Roku made it big and then stopped caring about quality, just on profits.
Hi there, help has arrived!
You can cancel or unsubscribe from your subscriptions via your Roku player using the following instructions: Press the Home button on your Roku remote. Then highlight the channel you wish to cancel using the directional pad. Press the Star button * on your remote to open the options menu and select “Manage subscription”. Select “Cancel subscription” and follow the prompts until your player says, “done”.
Regarding the memory, this doesn’t sound quite right. By chance, do you have any of the following channels downloaded: Vudu, the Aquatic Life screensaver, or Netflix? We’d recommend removing the following channels and then restarting your device to see if that helps improve the situation.
If you’re still in need of assistance, we offer online chat and email support for available products. Visit support.roku.com/contactus to get started.
Happy Streaming!
